Notes #142: Every Crisis You Survive Quietly Decides Who Gets the Next One
Who on your team is quietly becoming indispensable simply because they got there first?
Notes #141: The Freedom to Change Your Mind Is Never Only Yours
Whose plans are quietly resting on something you might be about to change?
Notes #140: Stop Fixing the Room Where the Problem Happens to Show Up
If you weren’t allowed to fix this where it appears, where would you actually have to go?
Notes #139: The People You’re Serving Might Just Be the People You Made It Easiest to Reach
When participation is uneven, don’t just ask who is using the service. Ask what it is about how you built it that makes these particular people the most likely to get through. Your audience may not be everyone who needs what you offer—it may just be everyone who could find the door.
Notes #138: Filling the Hole Isn’t the Same as Replacing What Fell Into It
What did you replace recently that you never stopped to ask what else it was carrying?
Notes #137: Your Best Numbers Might Be the Ones You Should Trust Least
Which of your best-looking numbers might really be measuring how afraid people have become of being counted?