How often do you walk away from a conversation feeling really heard, that it moved the people in it forward in some important way? Dialogue is the oldest tool for change we have, but we seem to be getting worse and worse at it. This dilemma and how to address it is captured in a fascinating new book called Making Conversation: Seven Essential Elements of Meaningful Communication. And it’s a pleasure to have with us its author, Fred Dust.
Too many leaders fall in love with the sound of their own voice and wind up dictating plans and digging in their heels when problems begin to emerge. Even when they want to be a more collaborative leader, they can undermine their own efforts by defaulting to command and control language we’ve inherited from the industrial era.
My next guest says it’s time to toss that old playbook, and that begins with choosing the words that can dramatically improve decision making and execution on your team. He is Captain David Marquet, Author of Leadership is Language: The Hidden Power of What You Say and What You Don’t.