There is nothing on this show I enjoy doing more than taking an organization that we are all so familiar with, but don’t really fully understand or appreciate, and learn about their challenges, all that they actually do, and how they go about doing it. And there may be no finer example of that than the American Red Cross. And it’s a great pleasure to have with us this evening their president and chief executive officer, Gail McGovern.
“I remember working for a prior boss myself at HUD and there was a conversation around public housing and concerns about how people believe that people in public housing were not taking care of it well. My boss then spoke up and said, “How many of you here have stayed in a hotel and left all the towels on the floor? How many of you have rented a car and treated it in a way that you would never treat your own car?” His basic point to all of us was when you own something, you treat it better. And that is true for organizations as well. And so I believe that one of the things I want to see fostered here is that sense of ownership. When people own the place, they will treat it better, they will enjoy it better and we will all win.”
Some of you might recall the advertising slogan of a German chemical company called BASF, which went “We don’t make the carpet. We make the carpet better.” Well, that very slogan could just as well apply to the Partnership for Public Service as it pertains to the Federal Government and their mission: to make that better and more effective. And here to tell us how they go about doing that is the President and CEO of the Partnership for Public Service, Max Stier.