In the vast ocean of workplace culture, communication is the anchor that stabilizes our ships. Sheila Heen, an authority in negotiation and difficult conversations, shines a light on how we can drop this anchor effectively.
How often do you walk away from a conversation feeling really heard, that it moved the people in it forward in some important way? Dialogue is the oldest tool for change we have, but we seem to be getting worse and worse at it. This dilemma and how to address it is captured in a fascinating new book called Making Conversation: Seven Essential Elements of Meaningful Communication. And it’s a pleasure to have with us its author, Fred Dust.